Appointments

Telephone lines are open from 08:00 weekdays. It is recommended that you telephone the reception at 08:00 on the day you wish to be seen. We have a number of face to face and telephone appointments available.

Doctors

Appointments released daily at 08:00.

Practice Nurse Appointments

In a number of cases, your appointment will be with an Advanced Nurse Practioners or a Physician’s Assistant rather than a doctor. These clinicians are qualified to deal with many ailments and you may be seen/contacted more quickly.

Telephone Consultations

Many problems can be dealt with over the telephone. Doctors, nurses, Physician Assistants will call you back at some point during the day. The call may come from a blocked number.

Out of Hours Service

Between 18:30 and 08:00 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

Emergencies

In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute as an emergency.

Cancelling Appointments

Please let us know by telephone, email or text message if you are unable to attend, or no longer require, an appointment that you have booked. This will give the opportunity to someone else to use this appointment.

By not contacting the surgery in advance it has the following effects:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

If you do not attend a booked appointment without letting us know, you will receive a letter from us reminding you of our policy. If you DNA 3 times within a 12 month period you may be removed from the practice list and will have to find an alternative general practitioner.

Who is the Right Person for my Appointment?

GP

If a patient’s condition cannot be cared for by the various members of the nursing team this will be handled by one of our GP’s.

Registrar/FY2

These doctors are fully qualified and completing their training, they care for the same conditions as our GP’s.

Advanced Nurse Practitioner

In addition to the nursing team, our Advanced Nurse Practitioner can triage, diagnose and treat patients, and they are also able to prescribe medications.

Nurse Practitioners and Physicians Assistants

Can deal with many conditions including:

  • Diarrhea and vomiting
  • Chest infections
  • COPD
  • Asthma
  • Upper respiratory infections
  • Urine infections
  • Sinus problems
  • Ear infections
  • Back & Shoulder pain
  • Minor trauma
  • Wounds
  • Flu symptoms
  • Eye infections
  • Skin infections
  • Rashes
  • Minor head injury
  • Palpitations without chest pain

Nurses

Routine appointments are available most days with a nurse, for wound care, dressings, vaccinations, smears, swabs, minor injuries and suture and clip removal.

They also perform routine contraception and HRT reviews.

Health Care Assistants

These appointments are available daily for routine health checks such as blood pressure monitoring, hypertension annual review, long term condition checks, cardiovascular screening checks and weight management, NHS Health Checks.

First Contact Physio

Can help with physical problems muscle pain, back pain, shoulder injuries etc. Appointments can be booked by reception without seeing a GP first.